We accept returns on unused product within 30 days of receipt in NEW condition. Shipping charges are your responsibility. Shipping and handling will not be refunded.
All returns are charged a $10 re-stocking fee and will be inspected for their condition. A $5 fee EACH will be assessed for: returns exceeding the 30-day grace period, opened or used product, improper packaging (see photo/instructions below), chipped/dented clamp wings and/or scratched/damaged seat pads/handle grips. You will always be refunded the greatest possible amount in accordance with these policies.
Please package your return as shown in the photo below in order to protect your shipment and receive the greatest possible refund:
-Handlebars on the bottom left.
-Foot-peg under smaller insert to the right.
-Clamp wings resting on smaller insert to the right.
Using the courier of your choice, send to:
558 N 950 E
Orem, UT 84097
We ship worldwide. We currently charge a flat-rate shipping charge of $38.50 USD for all international Tyke Toter orders. Accessory orders are calculated at checkout before you pay.
INTERNATIONAL ORDERS: Please be advised: you may have duties, taxes and/or custom fees charged upon delivery. These fees vary from country to country. As the recipient, you become the "IMPORTER," and as such, you are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us. Upon receipt, we will refund your product (minus shipping fees- keep in mind it costs us about $60 USD for shipping).
For more information, we strongly advise you to check with your country's Customs about its import policies or visit the link below to calculate the fees for which you may become responsible. Once your shipment has arrived in your country, it is turned over to your local government postal service and contacting them directly may be necessary.
We usually handle all orders within 24 hours. If the item is not in stock, you will be informed on the product page.
A tracking number will follow by email soon after you have placed your order. Overseas shipments will be sent via USPS or DHL and can be tracked at USPS.com or DHL.com, respectively. Tyke Toter tries to respect the delivery date shown. However, we are not responsible for orders delayed by Customs and Taxes/Import Fees. While customs does, on occasion, delay delivery for up to several weeks, we have never had an item get lost, so please be patient. We unfortunately have no control over the parcel once it reaches your country.
Expected International delivery dates:
Priority: between 6-10 days estimated. (It will arrive at your country's customs by this time)
Express: 3-5 days guaranteed. (It will arrive at your country's customs by this time)
All warrantied replacement parts sent internationally will be charged for shipping.