We stand behind our product. If your Tyke Toter fails because of a defect in material quality or in the quality of the workmanship, we will repair or replace the defective parts.
This warranty does not cover normal wear and tear or any damage, failure, or loss that is caused by improper assembly, maintenance, adjustment, storage, or use of the Tyke Toter.
For warranty inquiries, please email us at firstname.lastname@example.org or use the contact us tab on this website. You may also text us at 801-885-3292. We will be happy to assist you!
Please include the following information:
1) Order number/name on the order/approximate purchase date
2) Photos of the damage
3) Parts that need to be replaced.
Some repairs can be easily made by the customer. We will assess the damage and send parts and instructions on how to fix it, or request you send the product to us for repair. Please answer any follow-up questions as best you can.
There is no charge for warranty parts, repair or replacement if it is determined that your Tyke Toter is covered under warranty. However, shipping charges are your responsibility.
Safety information: Safety First